Guides / Get Set Up / ChatGPT

Get ChatGPT to make real files (not just a wall of chat)

Easy10 min

First: did "agent mode" vanish on you? Your account isn't broken. OpenAI retired agent mode. It got replaced by ChatGPT Work.12

ChatGPT now has two modes:2

  • Chat: quick questions and friendly back-and-forth.
  • Work: an agent for bigger jobs. It makes finished documents, spreadsheets, slides, and reports.

Think of Chat as asking a friend a question. Work is handing that friend a to-do list.

Where to find Work2

  • On the web or your phone: open ChatGPT and pick Work. On a phone, it's in the menu at the top. On the web and phone, Work is for some paid plans.
  • In the desktop app: pick ChatGPT from the top-left menu. Then pick Work from the switch at the top.
  • Don't see it yet? Work is rolling out slowly. The web version and the computer version may show up at different times.2

Make your first file3

  1. Open Work. Say what file you want and what it's for.
  2. Attach anything it should use, like notes, a PDF, or an old version.
  3. Say the format and where it goes. For example, "a Word document" or "a Google Doc in my Drive."
  4. Say what must stay the same, like the layout, formulas, or tone.
  5. Look it over. Ask for fixes before you share it.
Copy and paste this

Create a Word document: a one-page checklist for closing up a summer cabin. Use headings for Inside, Outside, and Utilities, with checkboxes. Use plain language.

Google Docs, Sheets, and Slides3

  1. Connect the matching Google app in ChatGPT.
  2. In Work, ask it to make the Doc, Sheet, or Slide.
  3. Pick your account or file when it asks. Then approve the action.
  4. Open it in Google and check it. Look at who can see it, too.

Excel and PowerPoint: the fine print3

  • Work can make spreadsheet files. Want it to edit an Excel file you already have open? You need the desktop app plus the ChatGPT for Excel add-in. (That path uses Codex, the developer mode.)
  • PowerPoint isn't part of the desktop Work setup at launch. For slides, use Google Slides through your Google connection. Or ask for a file and see what you get.

Where did my file go?3

  • Files made in cloud Work may land in your Library.
  • Files made on your computer in the desktop app stay in that folder. They won't show up on the web or your phone.
  • Temporary Chat files aren't saved to Library. Download anything you want to keep.

Did it work?

Sources

  1. ChatGPT agent (retired): https://help.openai.com/en/articles/11752874-chatgpt-agent
  2. ChatGPT Work and Codex: https://help.openai.com/en/articles/20001275-chatgpt-work-and-codex
  3. Creating and editing documents, spreadsheets, and presentations with ChatGPT Work: https://help.openai.com/en/articles/20001278

Checked against OpenAI's help pages on Oct 15, 2026.

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